Shipping & Delivery
All orders placed and confirmed by 0800 hours (Singapore Time, GMT +8) will be processed on the same day. Orders placed and confirmed after 0800 hours (Singapore Time, GMT +8) on a Friday, Saturday, Sunday and Public Holidays in Singapore will be processed on the next business day.
Order processing and delivery time
Singapore: 2-5 working days
Overseas : 3-7 working days
For international orders, a tracking number will be provided to you after the order has been sent out.
Your order will arrive between Monday - Friday from 10am to 5pm.
Gardens Shop is unable to deliver to PO boxes or APO/FPO addresses.
Please note that Gardens Shop only delivers to one delivery address per order. Any redirection of address will be subjected to an additional re-routing delivery fee. Delivery to an incorrect or non-existent delivery address is the sole responsibility of the purchaser.
Domestic shipping charges: Flat rate of SGD15.00 (including 7% GST)
Below are a list of local areas Gardens Shop does not deliver to.
Airbase Sites, Army Camps, Changi Cargo, Changi International Airport Services, Country Clubs, Jurong Island, Off-shore Islands (eg. Pulau Ubin), Powergrid, Sentosa Island, SATS Inflight Catering Centre 1, Seletar Aerospace, Singapore Prison Quarters, Shipyards, ST Kinetics, Tuas Link, Turf Club Avenue.
SELF COLLECTION / IN-STORE PICKUP
Gardens Shop lets you buy items online and pick them up at our main office or in stores
You may choose to collect at any of the selected store when placing their order. When the order is ready, you will receive a pickup notification email informing them to pick up their order at their chosen store. Order will not be available for collection until you receive the email notification. To collect your order, please bring along your confirmation email and identification. Please proceed the collection within 14 days after you receive the notification email.
Check here for the opening hours of Gardens Shop outlets.
RISIS Main Office:
14 Kung Chong Road #05-01 Lum Chang Building Singapore 159150
Self Collection at main office can only be arranged during our operating hours, which are Mondays to Fridays, 9AM to 5.30PM (Singapore time). We are closed on weekends and public holidays.
Gardens Shop ships internationally with FedEx International Priority. To get an accurate quote of your shipping costs, simply key in your delivery address at the Checkout Page. Below is a list of countries we are able to reach.
Australia, Austria, Belgium, Brunei, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, Iceland, India, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Macau SAR China, Malaysia, Monaco, Mongolia, Netherlands, New Zealand, Norway, Philippines, Portugal, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam
Delivery charges do not include international taxes and duties that may be imposed by the Customs, or any additional charges (VAT, GST etc.) incurred at the destination country.
You are responsible for assuring that the product can be lawfully imported to the destination country. Orders that are shipped to countries outside of Singapore may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, custom duties and fees, which are levied once a shipment reaches your shores.
Additional charges for customs clearance must be borne by the recipient, as we have no control over these charges.
Customs policies vary from country to country, and you should contact your local customs office if you require any assistance or further information. Where customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
Please refer FAQ - Shipping & Delivery accordingly.